Information with a trail back to the source.

Network history is checked against provider or corporate information. Current features are checked against provider support and service pages. Switching and wider consumer processes are checked against Ofcom. References appear with the relevant briefing or guide.

A research date records when source material was reviewed. It is not a promise that every page remains unchanged afterwards. A feature can apply to one product or agreement date without applying to all customers. We avoid treating marketing headings as universal account entitlements.

The guides distinguish handset finance from airtime, monthly service from prepaid, roaming from international calling and a code request from a completed switch. These distinctions help readers identify what needs confirmation.

If wording is unclear or a source has changed, contact 0330 520 4058 with the article and official reference. Provider call charges may apply. We assess the claim in context rather than treating an individual account experience as a rule for every customer.